Refund Policy
Full refund is provided for returns purchased within 14 days, provided product is returned in unused condition and subject to inspection. The decision on condition is unilaterally that of ORKA Golf Ltd.
All products have a 12 month warranty covering manufacturing failures, excluding misuse or poor care by the consumer. Any replacements will be given upon inspection and approval of ORKA Golf.
Full Returns & Refunds Details
Our aim is to ensure you are happy with your purchase and go on to enjoy your clubs and your game of golf for many years to come. We also appreciate at times, returns happen and refunds requested, something we will always aim to do in a timely manner and within our terms and conditions of sales. These are outlined below.
If you are returning a product for repair due to misuse, it is the customers duty to return the product in a suitable box, with a cover note including your name, contact number and return address. All repairs due to misuse will incur a fee for the required repair, plus return postage.
If you are returning a product due to product failure, we we will arrange collection, rectify repair and return the product to you. Your product warranty is valid for 12 months from the date of purchase, proof of such will be required. Warranty is void if damage is deemed by misuse.
A full refund will only ever be issued if the product is returned unused and damage free within 14 days of product delivery to you. It is down to the customer to return the product at their own expense within those 14 days.
Full refund is completed within 14 working days after product has been received and confirmation of refund to be issued.
Privacy Policy
ORKA Golf Ltd is committed to ensuring protection of all personal information that we hold, to provide and to protect all such data. We recognise our obligations in updating and expanding this program to meet the requirements of GDPR legislation.
Shipping Policy
All orders are shipped with a tracked service with whichever service is selected